Refund and Returns Policy
1. General Overview
At justfinds we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.
2. Eligibility for Returns
2.1. Time Frame
Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of Items
- Items must be unused, unaltered, and in their original packaging.
- All tags, labels, and accessories that were included with the product must be returned.
- Products that show signs of wear, damage, or missing components are not eligible for a refund.
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide the following information:
- Order number
- Reason for return
- Preferred resolution (refund or exchange)
3.2. Shipping the Return
Once your request is approved, you will receive a prepaid shipping label via email. Pack the item securely and attach the label. You are responsible for returning the item within the specified time frame.
4. Refunds
4.1. Refund Method
Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.
4.2. Non‑Refundable Items
- Gift cards
- Personalized or custom-made products
- Sale items marked as final sale
5. Exchanges
If you prefer an exchange for a different size, color, or product, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the product upon delivery and report any issues within the 30‑day window.
- Return items in their original condition and packaging.
7. Legal Disclaimers
All refunds and returns are subject to verification of purchase and compliance with the conditions outlined above. justfinds reserves the right to refuse a refund or return that does not meet these criteria.
8. Contact Information
If you have any questions regarding this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: